Privacy Policy 

This privacy Policy describes how your personal information is used, collected and shared when you visit our website www.nouveau.rocks or when you make a purchase from our store (“the Site”).

Personal information we collect

When you visit the site ‘www.nouveau.rocks’, we automatically collect certain information about your device, including information about your web browser, IP address, time zone and some of the cookies that are installed on your device. Additionally, as you brows the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to our site, and information about how you interact with the site. We refer to this as automatically-collected information as device information’.

Technologies used for the use of collecting device information

‘Log Files’: Track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps

‘Cookies’: These are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

‘Web Beacons’: Tags and Pixels are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address and phone number We refer to this information as ‘Order Information’.

When we refer to ‘Personal Information’ in this Privacy Policy, we are referring to your Device Information and Order Information.


How we use your personal information

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:


Communicate with you;

Screen our orders for potential fraud or other irregularities; and 

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud 9in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers brows and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing your personal information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store-you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site - you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena ora search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiatives (NAI) or education pages at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

Include opt-out links from whichever service is being used.

Common links include:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.out.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a DO NOT TRACK signal from your browser.

Your rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us on sales@nouveau.rocks.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Please note, that your information will be transferred outside of Europe, including to Canada and to the United States. 

Data retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact us

For more information about our privacy practices, if you have any questions or if you would like to make a complaint, please contact us by email at sales@nouveau.rocks.com or by mailing our head office at the address below:

Woodlands House, 415 Limpsfield Road, Warlingham, Surrey CR6 9HA